Placing An Order
Ordering By Phone
You may order over the phone, by calling our Customer Service line at 888-515-8324. Representatives are available 9:00AM-5:00PM EST Monday-Friday. We are closed Saturday and Sunday. If you leave a message after hours, a representative will contact you the next business day.
Richards & West, Inc. accepts the following credit cards:
- American Express
Richards & West, Inc. is required by law to charge New York State and local sales tax for all orders. Therefore, all Richards & West, Inc. online and phone orders will include applicable sales tax.
Ordering Terms and Conditions
Orders placed do not constitute a legal contract until Richards & West, Inc. ships your order. Terms of payment are within Richards & West, Inc.'s sole discretion, and unless otherwise agreed to by Richards & West, Inc., payment must be received by Richards & West, Inc. prior to acceptance of an order. Payment for your order may be made by credit card, wire transfer, or some other prearranged payment method. If payment is made by credit card, acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards. If payment is made by personal check, your order will not be shipped until the check clears. Your order is subject to cancellation by Richards & West, Inc. at our sole discretion. Richards & West, Inc. is not responsible for pricing, typographical, or other errors, in any offer by Richards & West, Inc. we reserve the right to cancel any orders resulting from such errors.
There may be times when an item you wish to order is on backorder. Backorder simply means that the product is out of stock at the time, but we are aware that you want the item. When we receive the item, we will automatically ship your order to you if we do not hear otherwise. We ship the in-stock items immediately and then ship the backordered items separately when complete. If your order requires two shipments due to backorder, you will only be charged for shipping on the initial order.
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Richards & West, Inc. does not ship orders to post office boxes.
For each address within the United States, the following charges apply:
Ground shipping: $8.95 Please allow 5-10 business days.
Express shipping: $13.00 Please allow 3-4 business days.
2nd day: $18.00
Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
Signature Required For Delivery
If your delivery is valued over $300 we require a signature for delivery. This is regardless of any waivers you may have with any shipping company (USPS, FedEx, UPS, etc.) These requirements are for your protection and will not be waived by Richards & West, Inc.
Since jewelry is often given for special occasions, we will be extremely flexible to help you create a wonderful surprise. We will do everything we can to expedite delivery of your order for a fast approaching special occasion or we can ship your order to an address other than your home to help you maintain your surprise.
Title and Risk of Loss
Title to your order passes from Richards & West, Inc. to you upon shipment from Richards & West, Inc.'s facility. Loss or damage that occurs during shipping by a carrier selected by Richards & West, Inc. is Richards & West Inc.'s responsibility, HOWEVER, Richards & West, Inc. will not be responsible for any physical damage to any shipment if it is not inspected at the time of delivery and damages or suspected damages are not clearly noted on the carrier's paperwork at the time of delivery. Loss or damage that occurs during shipping by any carrier selected by you is your responsibility. You must notify Richards & West, Inc. within 5 days of the date of your purchase if you believe any part of your purchase is missing, wrong or damaged. Unless you provide Richards & West, Inc. with a valid and correct tax exemption certificate applicable to your purchase and your order ship-to location, you are responsible for sales and other taxes associated with the order. Any quoted shipping dates are estimates only.
Online Merchandise Availability
Richards & West, Inc. features a limited but extensive collection of merchandise for online shopping. We continually add to our online merchandise offerings.
Checking On An Order
To check on the status of an order or verify shipment, please contact Customer Service at 888-515-8324. Representatives are available 9:00AM-5:00PM EST Monday-Friday. We are closed Saturday and Sunday. If you leave a message after hours, a representative will contact you the next business day.
Precious Vessel Fine Jewelry and Imprint On My Heart are companies of Richards and West, Inc.