Customer Service

For years over 30 years, Richards & West, Inc. has been providing its customers with superior fine jewelry products and services.

We take great pride in offering you the highest-quality keepsake and cremation fine jewelry available. Whenever you choose to work with us, you can rest assured that your happiness and satisfaction is our top priority. 

For Richards & West Customer Service and Sales Support, please call 585-461-3022,  toll free at 800-234-9378 or email

For your convenience, our Customer Service representatives are available from 9:00 AM to 5:00 PM EST Monday through Friday.